Refunds

Last updated: 26 August 2026

This page explains what you are buying when you top up your balance, and what happens when something goes wrong.

1. What you are buying

A top-up is prepayment for Immot's services: publishing an announcement, relaunching an expired one, the AI writer. The balance is not goods and it is not money.

Which has these consequences, worth knowing before you top up:

• the balance is never returned as cash and never sent to a bank account,
• it cannot be transferred to another user,
• it cannot pay any third party.

2. When an amount goes back to the balance

What was charged returns to your balance in full if:

• the service was not delivered — an announcement that failed to publish for a technical reason, for instance,
• you were charged twice by mistake,
• we removed the announcement and the breach was not obvious when it was published.

The return goes to the balance, not to a card, and usually the same day.

3. When it does not

• the announcement was published and shown — the result (how many people saw it, or came) is not guaranteed and is not grounds for a refund,
• you removed the announcement yourself,
• it was removed for an obvious breach of these rules.

4. If a top-up goes wrong

If money left your card or wallet but did not arrive on the balance, wait up to an hour: the payment provider's confirmation is sometimes late.

If it is still missing, write to support@immot.app with the date, the amount, the payment method and the provider's transaction number. We answer within 2 working days.

An unconfirmed payment closes automatically after an hour. If the money really was taken, the balance is credited by hand once you tell us.

5. If you delete your account

Deleting an account ends any unused balance, and it is not returned as cash. Please spend it first.

6. Contact

Anything at all: support@immot.app.